Monday, September 28, 2009

Stuck with wrong scuba-diving vest. USA, LLC

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LEE is not happy with a scuba-diving buoyancy control (BC) vest which he bought from HOBI Sports in Sunway, early this year.

He says he was not told the vest was specially designed for women.

"When I browsed through the Internet recently, I discovered I had bought the wrong vest.

"Unfortunately, I had already used it.

When I called the outlet and asked for compensation, I did not get a satisfactory explanation," says LEE.

* RICHARD CHIN, senior sales and marketing manager of the company's headquarters in Penang, clarifies that the transaction was between HOBI Sports in Sunway and one of LEE's friends who was with him the day the purchase was made.

"There was never any transaction between the shop and LEE." CHIN explains that LEE's friend was told by his diving instructor that the sports outlet was having a promotion for a Dragonfly Ariel buoyancy control vest at a promotional price of RM999 (the normal retail price is RM2,350).

Every purchase of the vest comes with a free unit of Mares dive computer M1 RGBM worth RM1,440, he says, adding that the instructor did not get any commission from the sales.

"LEE's friend came over to buy the promotional set and all relevant information on the vest was explained by a sales personnel before payment was made with a credit card," says CHIN.

"My staff did ask LEE to come to the outlet and discuss the matter, but he declined," he says.

Source Citation:"Stuck with wrong scuba-diving vest." Malay Mail (April 19, 2006): NA. General OneFile. Gale. Alachua County Library District. 28 Sept. 2009

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